The importance of motivation in the workplace: ● attracting employees, retaining employees, productivity. How businesses motivate...

How businesses train and develop employees: ● different ways of training and developing employees: formal and informal training,...

Different job roles and responsibilities: ● key job roles and their responsibilities: directors, senior managers, supervisors/team...

Different ways of working: ● part-time, full-time and flexible hours ● permanent, temporary, and freelance contracts ● the impact of...

The importance of effective communication: ● the impact of insufficient or excessive communication on efficiency and motivation ●...

Different organisational structures and when each are appropriate: ● hierarchical and flat ● centralised and decentralised. Discover...

The use and interpretation of quantitative business data to support, inform and justify business decisions: ● information from graphs and...

Calculation and interpretation of: ● average rate of return. Discover Delve Demonstrate Question This is a calculate question. Calculate...

Calculation and interpretation of: ● gross profit margin ● net profit margin Discover Delve Demonstrate Question This is a calculate...

The concept and calculation of: ● gross profit ● net profit Discover Delve Demonstrate Question This is a calculate question. Calculate...

The sales process: ● product knowledge, speed and efficiency of service, customer engagement, responses to customer feedback, post-sales...

The concept of quality and its importance in: ● the production of goods and the provision of services: quality control and quality...

Managing stock: ● interpretation of bar gate stock graphs ● the use of just in time (JIT) stock control. The role of procurement: ●...

The purpose of business operations: ● to produce goods ● to provide services. Production processes: ● different types: job, batch, flow ●...

How each element of the marketing mix can influence other elements. Using the marketing mix to build competitive advantage. How an...

Place: ● methods of distribution: retailers and e-tailers (e-commerce). Discover Delve Demonstrate Question Have a go at your own Outline...

Promotion: ● appropriate promotion strategies for different market segments: advertising, sponsorship, product trials, special offers,...

Price ● pricing strategies ● influences on pricing strategies: technology, competition, market segments, product life cycle. Discover...

The design mix: ● function, aesthetics, cost. The product life cycle: ● the phases of the product life cycle ● extension strategies. The...

The impact of ethical and environmental considerations on businesses: ● how ethical considerations influence business activity: possible...

The impact of globalisation on businesses: ● imports: competition from overseas, buying from overseas ● exports: selling to overseas...

Why business aims and objectives change as businesses evolve: ● in response to: market conditions, technology, performance, legislation,...

Sources of finance for growing and established businesses: ● internal sources: retained profit, selling assets ● external sources: loan...

The types of business ownership for growing businesses: ● public limited company (plc) Discover Delve Create a Pros and Cons table...